| Hope they respond quickly for you... may be an idea to put small heat mat in the habitat at night.....
they get too cool before the hydrate & put on a bit they might go to sleep & not wake up!
Just to warn & let others know.....who sold them to you?
you may not want to say.....but most of us have had a bad deal...its good to inform others!
__________________ I will smile , before i bite you !!! 
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