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[Bonustokin]

I understand that, but wouldn't you think they would offer a place where you can call?

I am sure this isn't the 1st time illegal and native animals have been sold in a pet shop

I see your point. But WIRES is a voluntary run organisation with random people doing the "phone roster" at any given time... so unless that person actually had a reptile licence, they wouldnt have any no idea about the reptile laws you were refering too....
Just try Decc tomorrow mate