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The Keeping Python series of books from Australian Reptile Keeper Publications are a great intro and they are really cheap ($13 inc delivery). I would hope that new keepers have at least read something like these books or have had the basics explained to them by someone experienced. Preferably both.
I still think that a basic reptile keeper's course should be mandatory for new keepers, but many will disagree with me on this one as it probably discourages new keepers from getting a licence and would encourage the exotics/illegal trade.
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