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07-Jul-08, 03:11 PM
|  | Subscriber | Join Date: Apr-08 Age/Gender: 37  | | |  the best customer service ever !
I have bought 3 ceramic heat emitters from a guy (aqua-house) on ebay over the last 3 weeks.
The seller (aqua-house) sells them at a great price ($37 inc post) and his postage is unbelievably fast.
Anyway the latest one I bought arrived the day after I payed for it but when I opened the box it was broken.
I sent the guy from aqua house a message asking what could be done and have just herd back from him saying he has sent me a new one (no questions asked).
Now That is "customer service" !!!!
Good service is not often seen now days so I just wanted to share this experience with you all.
Cheers. 
Last edited by NCHERPS; 07-Jul-08 at 06:32 PM.
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07-Jul-08, 03:37 PM
|  | Regular Member | Join Date: Jul-07 Location: typical melbourne Gender: | | | |
that is great service .what brand are they and what wattage jodocast?
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07-Jul-08, 04:03 PM
|  | Regular Member | Join Date: Mar-08 Location: Mackay, QLD Age/Gender: 33 | | | |
That's great service. Hope you put a mention in the positive feedback (on this site & ebay) for him because he sounds worthy of some free advertising.
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07-Jul-08, 06:10 PM
| | Subscriber | Join Date: Apr-08 Age/Gender: 37 | | | |
He has a web site, PM ME FOR DETAILS and he is expanding his reptile range soon.
The emitters are 100w and I think the brand is "zoo life" they work a treat !
Last edited by NCHERPS; 07-Jul-08 at 06:25 PM.
Reason: Link to site other than sponsor
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07-Jul-08, 06:14 PM
|  | Regular Member | Join Date: Aug-07 Gender:  | | | |
Excellent that's want you want from a business
__________________  Ive found some backbone, Now it's time to get on with it |
07-Jul-08, 06:38 PM
|  | Subscriber | Join Date: Oct-06 Location: Alice Springs Gender: | | |
It's always great when you get excellent service. Maybe a poll for the best provider of customer service could be started  I've had some really good experiences with some people on this site 
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