Sales Assistant beaten by reptile keeper

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Regardless of what the shop assistant did or didn't do, or could have done better....there is simply no excuse for assaulting them.

What is required by law with regard to warranty and what a good business person will do to keep the customer happy are 2 very different things.
 
globes blow, i've had so many blow within seconds, its just the luck of the draw,...hadnt even considered a refund a possibility since i could just put the old globe back in the new box and go fro a whinge,...!!

people are too dishonest to give them the benefit of the doubt, who knows that might be the 50th time hes returned globes to the shop,...

yeah, poor shop guy, it really sucks when people let their anger out on the wrong people,... :(
 
The shop guy didn't deserve a belting, thats for sure.

But I do know how infuriating it is to spend $10+ on a special globe only to have it blow the same day. In most cases I was given an exchange as long as I had the receipt and original packaging, but I really had to push for the refund/exchange. It's very annoying when they blow, but it makes it so much worse when you have the hassle of going all the way back to the shops and given dirty looks by sales assistants who have no inclination to help.

Chris, I don't believe it is simply 'luck of the draw' when you spend good money on something and have it fail almost immediately. I don't go and buy a milkshake only to receive an empty cup and say 'oh well, nevermind', nor do I purchase a new toaster which won't toast and think 'ah, I'll just go buy another one'.
A product is made to perform a function, and if it doesnt perform the function, as a consumer you are entitled to an exchange or refund.
PS. this does not entitle you to bash the kid on the counter.
 
hehe, ok, i wont bash anyone,.. :p

ur right, if it was a toaster i'd complain, but if someone puts sugar in my coffee i just chuck it....i should learn to complain,..!!

my point was how would i prove the globe blew? i went thru 10 globes in 2 weeks a while ago (that was quite annoying), but i put it down to a bad batch,..for the second since i've been buying 10 at a time,....but who is gonna believe that?

might try complaining next time,...i doubt i'll get anywhere though,...!! :)
 
What, are we all becoming religious here or something? Unless we know what was said to the customer, how do we know if a bashing was totally undeserved? If someone mentioned to my face something obscenely pornographic about my mother for example, I could possibly snap and a bashing could be a result. It still makes the violent action illegal but in my old school ways or up bringing, I believe some people do need a slap or two now and again ( within reason though).
 
.....The employer is 100% to blame putting his employees at risk for the sake of profit......

That is quite a fair statement. However, we still don't know the full story. Did the guy have his receipt? If not, how are they suppose to know the customer is telling the truth. Without receipt, supermarkets and most places will exchange but not refund. And when it comes to light globes, our wholesalers only give us 2 weeks warranty from time of purchase. So if the bulb sits on our shelf past this time, it is the retail shop that has wear's the cost to replace the faulty item. So the employer is well within his rights to protect his buisness. But on another note, he still has to assure the safety of his employees and make sure his employees are well informed with training & education on handling such cases. But some ppl have such short temper, no matter what you try to do, some ppl are never happy. And they don't realise that the person they are complaining at isn't the one that makes the rules.
 
but in my old school ways or up bringing, I believe some people do need a slap or two now and again ( within reason though).

But who has the right to make the decision about who "deserves" the be taught a lesson though? you? some 'roid rage bodybuilder with anger management issues? a bipolar woman behind the wheel of a car? a nutter with a high powered rifle at the top of a clock tower? :shock:

The reason assault is illegal is because we as a society trust our legislators and judicial system to decide whether violence is justified or not (and provocation like "he insulted my mum" isn't a defence!)

To live in our society we need to curb our anger over perceived injustices and deal with them like rational adults (punching someone out because you can't have what you want, whether justified or not, is the behaviour of a toddler, not a responsible citizen.)

Regardless of whether the shop has poor practices, whether the customer was entitled to a refund or whether the shop assistant called him a dodgy scammer, there is no excuse for this kind of behaviour. I worked in the service industry long enough to know that some bullies will always try and get something out of you by acting aggressively.
 
Wholeheartedly agree Jess b

But who has the right to make the decision about who "deserves" the be taught a lesson though? you? some 'roid rage bodybuilder with anger management issues? a bipolar woman behind the wheel of a car? a nutter with a high powered rifle at the top of a clock tower? :shock:

The reason assault is illegal is because we as a society trust our legislators and judicial system to decide whether violence is justified or not (and provocation like "he insulted my mum" isn't a defence!)

To live in our society we need to curb our anger over perceived injustices and deal with them like rational adults (punching someone out because you can't have what you want, whether justified or not, is the behaviour of a toddler, not a responsible citizen.)

Regardless of whether the shop has poor practices, whether the customer was entitled to a refund or whether the shop assistant called him a dodgy scammer, there is no excuse for this kind of behaviour. I worked in the service industry long enough to know that some bullies will always try and get something out of you by acting aggressively.
 
jessb
I agree with what you say. At least in Singapore bad behaviour (in regards to law breaking at least) is often met with state sanctioned beatings and clearly this has resulted in better behaviour. I am not for a second saying that what this guy did was justified in the eyes of the laws we created or wasn’t over the top but may be there was more to this story e.g. a smart mouthed punk who had it coming to him by someone eventually, perhaps?
Or was this just simply an attack from an uncalculated thug?
 
Hey JessB,

Unfortunately, in some jurisdictions in Australia (eg SA), provocation is a defence! :shock: It is a partial defence, for murder only, reducing it to manslaughter.:rolleyes: Hopefully this will be changed soon!
 
sounds to me that some people think it may have been justified because all of us has a temper at some point, although, with that said not everyone would punch someone and then jump the counter to continue. Its a bit full on to me.

Sounds like the bulb maybe wasnt for herps but for plants..
 
I can see both sids as someone with pet shop experences both sides of the counter. You would have to know what is wrong with the globe before you take sides. If you could see some of the thing that people do with the globe you would understand. I once had someone come and ask for a refund and he wanted me to replace the lead and socket because he had cross threaded the light and smashed the glass and bent the socket trying to get it out why should a pet shop have to pay for him being a idiot. On the other hand if the globe is a dud a good pet shop will replace it and send it back to the company, I have done this myself and it is no hassel.
 
does it

something like that happened in sunshine! no...

lol
sunshine has a bit of a reputation

I'm sorry I was'nt aware it had a reputation. I live in North Sunshine and have done for 35 1/2 years. Frankston has a rep, Broady has a rep, Shepparton has a rep. There are bucket loads of suburbs that have reps. techinically this shop is not classed as being in Sunshine as it is on the border of Ardeer and Albion:shock:

I wish I could see a closer pic of this bloke as he is very familiar to me. If anyone can get me better pics PM them to me please, otherwise I'll head down to Sunshine Police station and have a look at better pics.

I never heard about this.
 
No

Absolute loser. Funny how pathetic deadbeats like this never pick on someone who may fight back. Gutless.

By the way, if the lowlife who did this happens to read this thread then send me a PM - we can arrange to meet somewhere to have a little chat.

I cannot agree with you more but I must disagree with you on one point.

If the person reads this who did it - send me the PM. I am in Sunshine North and would be more than happy to oblige. For anyone who knows me they know I am a man of my word:evil:

Whether you hate Living Jungle or not. The kid did'nt deserve this. He's probably just a kid wanting a job (that probably does'nt pay all that great) and it's one kid that hopefully won't be scared to keep on working there.
 
Confused

Who knows what was said prior to the punch?

For all we know the sales assistant was a smart a s s which would not suprise me because i have been in this store many times before.

I am not supporting his behaviour but lets keep it in perspective. Worker should have known the law and given him the refund. Worker contributed to this incident himself.

No ones innocent here in my book.

If I cop an infraction for this then so be it. Are you that big a tard that you think that he was entitled to a refund? Who says that the guy has not purchased globes on several occasions and this one was a year old? If the store has a no return policy on globes then that is their right. Consumer Affairs etc cannot do anything about it and the case would be thrown out before it got anywhere.

If the area is sooooo bad then why do you return many times over? That's right because you are confused. You are not even man or woman enough to show where you live in your sig. Why is that? Do you live in the suburb?

The suggestion of having a light socket is a good one. The light gets tested and in some sort of texta has the date and a signiature (of the salesperson) placed on it. Each globe could then be entered into a book or log so to speak. This would however fix the problem of every home handyman that has wired up their enclosures themselves, now would it?

I have been away from this site for far too long. It's fine for people to have opinions, whether they are right or wrong!! That's what makes this site so goo. But to bag a particualr place, to stereotype, to assume what has happened (when we were not there), to say that a globe should be replaced, to say this and that is nonsense.

No one deserves the right to be punched out by someone physically stronger, physically larger, physically older whilst they are doing their job. Regardless of whether or not the kid back chatted back to the guy or not. END OF STORY.

I get annoyed when things like this happen. Unless you have had a family member murdered or unless you have witnessed first hand the direct results of viloence (whether pre-meditated or planned) you won't know the harm that it can do. I have had first hand experience of family members being bashed and murdered and I was also in a position where I used to see the results of these incidences first hand.

Too many people want to hit first and ask questions later. How many one hit's have resulted in the death of individuals lately? The answer is a hell of a lot.
 
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What, are we all becoming religious here or something? Unless we know what was said to the customer, how do we know if a bashing was totally undeserved? If someone mentioned to my face something obscenely pornographic about my mother for example, I could possibly snap and a bashing could be a result. It still makes the violent action illegal but in my old school ways or up bringing, I believe some people do need a slap or two now and again ( within reason though).

hear hear, i can think of several people in need of a slap =)
 
Even if he does get caught he is not going to jail.

He will most likely get a fine because they will take into account all the facts including the fact he was entitled to a refund or exchange.

Still will be a costly angry outrage for him.

On another note considering they are taking him to the police he should take them to consumer affairs he will 100% get his globe money returned then.


ARE YOU BLIND? DO you only read what you think is important. It was said earlier the store has a 7 day warranty on globes. No matter the problem its not right to go punching someone in the face. You keep saying its illegal to refuse a refund is it also not illegal to punch someone, I believe they call it assault.
Amazed with your attitude you haven't been on the recieving end of something similar before
 
"Police have released images of a man whom they believe may be able to assist them in their enquiries."

I love that this is how they put it. Such a euphemism.

Translated = You're in deep doody my friend
 
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