AaE_Asp
New Member
[FONT=Calibri, Verdana, Helvetica, Arial]Hi to all at Aussie Pythons & Snakes
Firstly I would like to thank you for letting AaE know about all the issues that you have been experiencing and for inviting AaE on to the forum.
I have read the various discussions and there is certainly a lot of confusion about what is or isn’t required when lodging snakes and reptiles with Australia air Express.
Given the over 100 posts on topics related to AaE, I will not be able to address ever issue in one post, so I thought that I would make a start on the concerns that seemed to feature most regularly in the discussion threads and will then try and work through other issues in later posts in response to further questions.
So let’s get started.
Changes effective 1st May 2011 – The only change that AaE introduced on this date was the mandatory use of a shipper’s statement for cats and dogs. This statement is to assist in ensuring that only cats and dogs that are fit for travel and are permitted by the airline operator are accepted for carriage. This statement is only required when the animal is a cat or dog.
There is no impact on shippers of snakes or reptiles and while this shippers statement does get attached to the AaE Reservations Confirmation email, it does not need to be completed by the shipper unless you are lodging a cat or dog.
All other acceptance requirements remain unchanged.
Making a reservation - The number of pet containers allowed on an aircraft is limited and there are many flights particularly on the weekends or early in the morning when the service is not available, as not one of our freight terminals operates 24 X 7.
In addition it is a good idea to make a booking as AaE can then check the availability of certain flight combinations. Some flight connections are too short to safely ensure the transfer of the livestock shipment from one aircraft to another aircraft.
AaE have implemented a national booking IT system to support managing this livestock capacity nationally and this is the new " national" system.
AaE strongly recommends that you make a booking with AaE to confirm both the availability of the Livestock service and whether there is space for your livestock shipment.
Bookings can be made by calling AaE on 13 12 13 and selecting the Animal Reservations option or by emailing [email protected]
Following completion of a booking AaE will send you confirmation via email or mail with details of your booking, including a unique booking reference number.
Guidelines on cages - Yes we agree - What is currently published on the AaE website is vague and not particularly helpful and the conflicting information that our terminal staff are providing is making this difficult for all.
In light of the feedback and confusion, AaE are drafting a more specific guideline specifically about cage requirements for Reptiles and snakes. This guideline will hopefully satisfy many of the questions being raised in this thread
We are planning to complete this next week. When it is finished we will publish this on our website and let you know via this forum that we have done this . The updated guideline will also be provided to all AaE terminal staff.
The IATA Live Animal Regulations which are updated every year govern the carriage of livestock by air. They are not new regulations, but the existing standard that AaE needs to comply with.
Misinformation regarding the lodgement of livestock in CNS – Nothing has changed, there was a misunderstanding in communciations It is not mandatory for shippers to lodge via a pet transportation company in Cairns or in any other port. You do not have to have any account with AaE to lodge an animal for air transport.
AaE Front Counter Rates have increased. Yes they have. The rates have not been increased for several years and have not taken into account any increases in the costs of providing air transportation services during those years. We have now taken those costs into account in increasing the rates.
Well I will finish for now. I hope these responses help clarify some concerns and issues. I know there are more and AaE are happy to response to further questions.
with thanks to those members who provided tips on creating this thread.
Kind regards
AaE_Asp.
[/FONT]
Firstly I would like to thank you for letting AaE know about all the issues that you have been experiencing and for inviting AaE on to the forum.
I have read the various discussions and there is certainly a lot of confusion about what is or isn’t required when lodging snakes and reptiles with Australia air Express.
Given the over 100 posts on topics related to AaE, I will not be able to address ever issue in one post, so I thought that I would make a start on the concerns that seemed to feature most regularly in the discussion threads and will then try and work through other issues in later posts in response to further questions.
So let’s get started.
Changes effective 1st May 2011 – The only change that AaE introduced on this date was the mandatory use of a shipper’s statement for cats and dogs. This statement is to assist in ensuring that only cats and dogs that are fit for travel and are permitted by the airline operator are accepted for carriage. This statement is only required when the animal is a cat or dog.
There is no impact on shippers of snakes or reptiles and while this shippers statement does get attached to the AaE Reservations Confirmation email, it does not need to be completed by the shipper unless you are lodging a cat or dog.
All other acceptance requirements remain unchanged.
Making a reservation - The number of pet containers allowed on an aircraft is limited and there are many flights particularly on the weekends or early in the morning when the service is not available, as not one of our freight terminals operates 24 X 7.
In addition it is a good idea to make a booking as AaE can then check the availability of certain flight combinations. Some flight connections are too short to safely ensure the transfer of the livestock shipment from one aircraft to another aircraft.
AaE have implemented a national booking IT system to support managing this livestock capacity nationally and this is the new " national" system.
AaE strongly recommends that you make a booking with AaE to confirm both the availability of the Livestock service and whether there is space for your livestock shipment.
Bookings can be made by calling AaE on 13 12 13 and selecting the Animal Reservations option or by emailing [email protected]
Following completion of a booking AaE will send you confirmation via email or mail with details of your booking, including a unique booking reference number.
Guidelines on cages - Yes we agree - What is currently published on the AaE website is vague and not particularly helpful and the conflicting information that our terminal staff are providing is making this difficult for all.
In light of the feedback and confusion, AaE are drafting a more specific guideline specifically about cage requirements for Reptiles and snakes. This guideline will hopefully satisfy many of the questions being raised in this thread
We are planning to complete this next week. When it is finished we will publish this on our website and let you know via this forum that we have done this . The updated guideline will also be provided to all AaE terminal staff.
The IATA Live Animal Regulations which are updated every year govern the carriage of livestock by air. They are not new regulations, but the existing standard that AaE needs to comply with.
Misinformation regarding the lodgement of livestock in CNS – Nothing has changed, there was a misunderstanding in communciations It is not mandatory for shippers to lodge via a pet transportation company in Cairns or in any other port. You do not have to have any account with AaE to lodge an animal for air transport.
AaE Front Counter Rates have increased. Yes they have. The rates have not been increased for several years and have not taken into account any increases in the costs of providing air transportation services during those years. We have now taken those costs into account in increasing the rates.
Well I will finish for now. I hope these responses help clarify some concerns and issues. I know there are more and AaE are happy to response to further questions.
with thanks to those members who provided tips on creating this thread.
Kind regards
AaE_Asp.
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