Having trouble creating logbook online

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Buggster

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Got my R1 NSW license beginning of last month and was told I'd have to wait until the first week of September until I would be able to create my online logbook.
I tried and every time I enter my license# and password, it said I got one of them wrong (did not specify). Triple checked my license, so I presumed I must have forgotten my password.
went to the 'forgot my password' option and it asked me to enter my license# and email.
Again triple checked my #, and used the email I know I set up (I still have the original license that was sent to me on that email), but it's coming up with an error message saying that (again, unspecified) something was invalid.

Anyone else had this problem? Would should I do?
 
Me too, first time with the electronic record system, and same problem, but if you have a look on the website, it says that first-time logins are having system troubles and the techies are looking into it... Not sure how long it'll take to fix it, I've just acquired my first new animals in about 5 years, so I'll just keep the transaction details with my hard-copy licence until I can put them into the system.

Jamie
 
Tell them you don't have internet and you need a record book sent to you.
 
me too. contacted them via emails and phone calls, keep saying ' we have technical issue now, pls try it a few weeks later' . after 5 months, still no luck.
 
How are we expected to log our animals if we can't even access the site?
i was told they no longer do paper logbooks, and my mothers license (my snakes are currently under her name) expires within a year- what should I do?
 
How are we expected to log our animals if we can't even access the site?
i was told they no longer do paper logbooks, and my mothers license (my snakes are currently under her name) expires within a year- what should I do?

If the Department doesn't provide the facility of a working system, it's their problem, not yours. If you keep a record of your transactions with your licence, it's all you can do, and they won't prosecute you. I've never used the electronic records system, and don't have a book because I sent it in. I can't update my records because I can't access the site as a first-time user, but I simply keep the details of movements in the file with my licence, and will update the electronic record when (& if!) it's up & running again.

Don't panic, it's not your problem.

Jamie
 
If you are like most reptile keepers (and me) - I rarely buy new reptiles , and never sell the ones I have, they are my pets and more like family members (would you sell one of your children ?) and I am not interested in breeding my reptiles and don't expect to do so in the foreseeable future, so I don't have a need to do frequent record updates, a one off annual update is total overkill for me.
So I really don't give a toss if they ever fix the first time login process for their stupid online record book system.

I'll be telling them I don't have internet access at about new year and if they send me new record book good, I'll update my records , if they don't and just fog me off again, then I'll simply decline to continue buggering about trying to use their inept online system and will simply do as pythoinfinite suggests . It's up to them to let us (their clients) know when their online system has been "fixed" , we should not have to keep on trying to use it if it's not been fixed.

It's not my problem if this bunch of incompetent boofocrats can't get their collective act together to enable me to use their online system. I really have better things to do with my time and have no patience for and will not suffer stupid beaurocracy , nor will I keep on trying to use the stipulated online record system only to find it's still buggered.
 
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Here you go Buggster, this should put your mind at rest - the response I got from the OEH Wildlife people... I know it's fashionable to bash government office people, but these guys endure constant funding cuts by successive governments, so in many cases they are doing the best they can with the resources they have. Weird policy decisions are an entirely different matter.

Good morning, Jamie.

Thank you for contacting us.

Unfortunately, we are currently experiencing an issue with our Electronic Record Keeping (e-book) system and are unable to register you for the e-book at this time. However, you will be registered for the e-book as soon as this issue is resolved.

Once you have been registered, you will receive an email with a temporary password comprised of letters and numbers (it may be directed to your spam/junk mailbox, so please check there).

On receipt of your password, please login at
http://www.animalkeepers.environment.nsw.gov.au/Login.aspx and follow the below instructions to add your species holdings to your records.

In the meantime, please keep the details of any animal holdings acquired (date of receipt, supplier’s full name, full address, and licence number) in a safe place and you can enter them into the e-book as per the below instructions when you receive your password email.

To add a new animal:
1. Login to your e-book
2. Go to the ‘My Species and Records’ tab
3. Click ‘Add new species’ (orange button)
4. For ‘Species Type’ select the correct species type from drop down list
5. For ‘Species Group’ select the relevant group
6. For ‘Species’ select the correct species from the list
7. Click ‘Add’ (orange button)
8. A new screen will appear for you to enter the transaction details (supplier details) - if your animals are the same species but have been acquired separately you will need to add a new transaction for each
9. Click ‘Save’

To add another animal of same species/record a disposal:
1. Go back to the ‘My Species and Records’ tab
2. Click ‘Edit’ (black button in ‘Operation’ column)
3. Click ‘Add new transaction’ (orange button) - if your animals are the same species but have been acquired separately you will need to add a new transaction for each
4. Enter the transaction details (supplier/disposal details)
5. Click ‘Save’ (orange button at bottom of screen)

If you are unsure of the correct Species Group, please see our Species List
http://www.environment.nsw.gov.au/resources/nature/CurrentSpeciesList.pdf

Please accept our apologies for any inconvenience caused, and should you have any further queries, then please do not hesitate to contact us.

Regards,
Stephen Paulides
Biodiversity & Wildlife Team
National Parks & Wildlife Service
PO Box 1967
Hurstville NSW 1481


- - - Updated - - -

Just an update - I received notification from OEH this afternoon that I was in the electronic record system, so I was able to add the reptiles I acquired in the last few days, the first in several years...

Jamie
 
Last edited:
Here you go Buggster, this should put your mind at rest - the response I got from the OEH Wildlife people... I know it's fashionable to bash government office people, but these guys endure constant funding cuts by successive governments, so in many cases they are doing the best they can with the resources they have. Weird policy decisions are an entirely different matter.

Good morning, Jamie.

Thank you for contacting us.

Unfortunately, we are currently experiencing an issue with our Electronic Record Keeping (e-book) system and are unable to register you for the e-book at this time. However, you will be registered for the e-book as soon as this issue is resolved.

Once you have been registered, you will receive an email with a temporary password comprised of letters and numbers (it may be directed to your spam/junk mailbox, so please check there).

On receipt of your password, please login at
http://www.animalkeepers.environment.nsw.gov.au/Login.aspx and follow the below instructions to add your species holdings to your records.

In the meantime, please keep the details of any animal holdings acquired (date of receipt, supplier’s full name, full address, and licence number) in a safe place and you can enter them into the e-book as per the below instructions when you receive your password email.

To add a new animal:
1. Login to your e-book
2. Go to the ‘My Species and Records’ tab
3. Click ‘Add new species’ (orange button)
4. For ‘Species Type’ select the correct species type from drop down list
5. For ‘Species Group’ select the relevant group
6. For ‘Species’ select the correct species from the list
7. Click ‘Add’ (orange button)
8. A new screen will appear for you to enter the transaction details (supplier details) - if your animals are the same species but have been acquired separately you will need to add a new transaction for each
9. Click ‘Save’

To add another animal of same species/record a disposal:
1. Go back to the ‘My Species and Records’ tab
2. Click ‘Edit’ (black button in ‘Operation’ column)
3. Click ‘Add new transaction’ (orange button) - if your animals are the same species but have been acquired separately you will need to add a new transaction for each
4. Enter the transaction details (supplier/disposal details)
5. Click ‘Save’ (orange button at bottom of screen)

If you are unsure of the correct Species Group, please see our Species List
http://www.environment.nsw.gov.au/resources/nature/CurrentSpeciesList.pdf

Please accept our apologies for any inconvenience caused, and should you have any further queries, then please do not hesitate to contact us.

Regards,
Stephen Paulides
Biodiversity & Wildlife Team
National Parks & Wildlife Service
PO Box 1967
Hurstville NSW 1481


- - - Updated - - -

Just an update - I received notification from OEH this afternoon that I was in the electronic record system, so I was able to add the reptiles I acquired in the last few days, the first in several years...

Jamie

That's all good and helpful information and kudos to you for sharing it, I'm sure there a large cohort of 1st time users of the online system who are "stuck" .

I have emailed Mr Paulides to suggest the IT person put up a highlighted comment advising all first timer users of the current status of the "BUG" and an estimated date for when it will be debugged and ACTUALLY WORKING.
I've also asked I be added to said email list as this is the first time I've heard of it, no such list or instruction to was given to me when I enquired on the whereabouts of my new paper log book.

I wont be touching it or even bothering to try it until maybe March 2017 and then only if I've acquired new reptiles to add. (I might find a couple of baby EWS or shingle backs maybe in the meantime to add MAYBE). If I've had no changes to my "collection" I'll not bother updating.
 
Last edited:
That's all good and helpful information and kudos to you for sharing it, I'm sure there a large cohort of 1st time users of the online system who are "stuck" .

I have emailed Mr Paulides to suggest the IT person put up a highlighted comment advising all first timer users of the current status of the "BUG" and an estimated date for when it will be debugged and ACTUALLY WORKING.
I've also asked I be added to said email list as this is the first time I've heard of it, no such list or instruction to was given to me when I enquired on the whereabouts of my new paper log book.

I wont be touching it or even bothering to try it until maybe March 2017 and then only if I've acquired new reptiles to add. (I might find a couple of baby EWS or shingle backs maybe in the meantime to add MAYBE). If I've had no changes to my "collection" I'll not bother updating.

Hi kon, did you see my footnote - I'm not sure if the system is working for everyone now, but I was notified and able to log in and add three new acquisitions this afternoon - simple quick and easy. My first acquisitions for years actually...

Jamie
 
this has been going on ever since they started the ebook,took me ages to get into it.
Finally a staffer answered 1 of my emails and set me up (whoo).
Then I bookmarked my entry point so I could get back to it again.
 
If you need to make any changes to your Ebook, send them an e-mail stating your name, license and state the alteration. Also mention that you are sending them an e-mail because their online ebook is not accessible.
Keep a copy of your e-mail.
[email protected]
Should you have any problem in the future, you have your e-mail a proof.
 
Here you go Buggster, this should put your mind at rest - the response I got from the OEH Wildlife people... I know it's fashionable to bash government office people, but these guys endure constant funding cuts by successive governments, so in many cases they are doing the best they can with the resources they have. Weird policy decisions are an entirely different matter.

Good morning, Jamie.

Thank you for contacting us.

Unfortunately, we are currently experiencing an issue with our Electronic Record Keeping (e-book) system and are unable to register you for the e-book at this time. However, you will be registered for the e-book as soon as this issue is resolved.

Once you have been registered, you will receive an email with a temporary password comprised of letters and numbers (it may be directed to your spam/junk mailbox, so please check there).

On receipt of your password, please login at
http://www.animalkeepers.environment.nsw.gov.au/Login.aspx and follow the below instructions to add your species holdings to your records.

In the meantime, please keep the details of any animal holdings acquired (date of receipt, supplier’s full name, full address, and licence number) in a safe place and you can enter them into the e-book as per the below instructions when you receive your password email.

To add a new animal:
1. Login to your e-book
2. Go to the ‘My Species and Records’ tab
3. Click ‘Add new species’ (orange button)
4. For ‘Species Type’ select the correct species type from drop down list
5. For ‘Species Group’ select the relevant group
6. For ‘Species’ select the correct species from the list
7. Click ‘Add’ (orange button)
8. A new screen will appear for you to enter the transaction details (supplier details) - if your animals are the same species but have been acquired separately you will need to add a new transaction for each
9. Click ‘Save’

To add another animal of same species/record a disposal:
1. Go back to the ‘My Species and Records’ tab
2. Click ‘Edit’ (black button in ‘Operation’ column)
3. Click ‘Add new transaction’ (orange button) - if your animals are the same species but have been acquired separately you will need to add a new transaction for each
4. Enter the transaction details (supplier/disposal details)
5. Click ‘Save’ (orange button at bottom of screen)

If you are unsure of the correct Species Group, please see our Species List
http://www.environment.nsw.gov.au/resources/nature/CurrentSpeciesList.pdf

Please accept our apologies for any inconvenience caused, and should you have any further queries, then please do not hesitate to contact us.

Regards,
Stephen Paulides
Biodiversity & Wildlife Team
National Parks & Wildlife Service
PO Box 1967
Hurstville NSW 1481


- - - Updated - - -

Just an update - I received notification from OEH this afternoon that I was in the electronic record system, so I was able to add the reptiles I acquired in the last few days, the first in several years...

Jamie


Funnily enougg, I got my email from them with my logbook info mere seconds are you posted! Thanks anyway :)
 
The system was concocted by the same drones who did the the census.
Its little more than government box ticking.
 
While the point of having a detailed licensing system in the first place (especially where very commonly kept species are concerned) is a debate for another time (or at least another thread), the users of the system as it is now, we keepers and the public servants at the other end, are at the mercy of the skills of those who designed and commissioned it. It's easy to vent against the wildlife people when you feel frustrated by these holdups, but I'm sure they are just as frustrated by the inconveniences it causes them.

Having come from WA, where it was very difficult indeed to support any of the actions of the wildlife Nazis, I can assure you the NSW system is far more mellow and reasonable if you have particular licensing issues. The key is always reasonable and open communication - if you start out being irritated and hostile to the person behind the counter/on the phone, it sets the tone for the entire conversation, and it's likely you won't end up with a satisfactory outcome. That's notwithstanding the potential for "difficult" people to assume positions of influence in government departments, but I have to say I've not encountered any particular problems in NSW over a 12 year period, unlike WA where there was entrenched suspicion, even dislike, of reptile keepers. Things may have changed there by now though...

Jamie
 
So ....... Does that mean you are no longer allowed to keep reptiles unless you have a computer ?
I couldn't give a rats bum if the Authorities don't have the funds or get funding cut every year. If they want us to play the game , then they should cater for everyone , especially those who don't have Internet access or IPhones or laptops or IPads or computers.
 
So ....... Does that mean you are no longer allowed to keep reptiles unless you have a computer ?
I couldn't give a rats bum if the Authorities don't have the funds or get funding cut every year. If they want us to play the game , then they should cater for everyone , especially those who don't have Internet access or IPhones or laptops or IPads or computers.

Yep.... not everyone has a computer or mobile with internet access, not everyone needs or even wants these , ie many age pensioners for instance , some of these people still want to have reptiles as pets , having to use an online record system is a very significant issue , imo it should be an option and the choice of the keeper what system the keeper will use or feels more comfortable with (online records or annual paper logbook).

If a keeper requests a paper logbook , this should be sent to them .
 
So ....... Does that mean you are no longer allowed to keep reptiles unless you have a computer ?
I couldn't give a rats bum if the Authorities don't have the funds or get funding cut every year. If they want us to play the game , then they should cater for everyone , especially those who don't have Internet access or IPhones or laptops or IPads or computers.

Hard to take this seriously when it's posted on ...... wait for it............ the internet.

I'm sure if those that lived in a cave sent smoke signals to the relevant department allowances would be made.
 
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