License renewal problem

Discussion in 'Australian Snakes' started by Nathyrich, Feb 15, 2014.

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  1. Nathyrich

    Nathyrich Not so new Member

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    Has anyone else had troubles trying to renew their reptile license (NSW) online?
    Have tried several different computers and it comes up with "ERROR this license cannot be renewed online"

    Cheers
     
  2. dragozz

    dragozz Well-Known Member

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    Have you tried to use a different browser? I had issues using firefox to do any of their online applications but from memory Safari is no problem.
     
  3. Ramy

    Ramy Active Member

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    I didn't recieve a renweal notice, so after my licence had expired for a few months I actually asked them for a renewal notice. Needed the code from the notice in order to renew.
     
  4. glennh

    glennh Not so new Member

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    wont work for me either, will phone on Monday, couldn't get an ebook last year
    wish they would fix there problems
     
  5. The_Geeza

    The_Geeza Suspended Banned

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    The plus side of all this is that they give u plenty of time to sort it out.... WELL at the end of the day they r slack monitoring the whole reptile keepers of Australia anyway... ;)
     
  6. dragonlover1

    dragonlover1 Subscriber Subscriber

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    I did have trouble when they first started the online thing but last year was a breeze,(I use mozilla firefox,it is great compared to that crap internet explorer)
     
    Last edited: Feb 15, 2014
  7. UrbanJungle

    UrbanJungle Active Member

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    Yep having the same troubles the export permit isn't working too, they hadn't replied to my emails been 2 weeks


    Sent from my iPad using Tapatalk
     
  8. Senator358

    Senator358 Well-Known Member

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    I did an import/ export permit yesterday. What was the problem [MENTION=32409]UrbanJungle[/MENTION] ?
     
  9. UrbanJungle

    UrbanJungle Active Member

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    The code for jungle python is incorrect


    Sent from my iPad using Tapatalk
     
  10. Yogi

    Yogi Subscriber Subscriber

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    Hello,

    Has your renewal problem been sorted, I am having problems getting in contact with National Parks Licencing at all, all i get is "we are busy leave a message" for days now. I have not recieved a renewal form or email, and i have a different issue that requires a hasty hand.

    So has anyone been able to renew and even been able to contact NSW National Parks Licenceing department?

    Cheers Jacob
     
  11. rc-flyer

    rc-flyer New Member

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    I attempted to renew my licence this morning. I was not able to and received the same error message.

    I rang the number provided and was able to get through. I was told that because my licence had not yet expired that the system would not allow me to renew it. She suggested I wait until the expiry date and renew then. Seems strange that a licence needs to expire before it can be renewed.
     
  12. Senator358

    Senator358 Well-Known Member

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    Code for a jungle python is 5094. It worked earlier this week.

    Just rang them this morning and got straight through. When you get to the phone menu press 3, listen to the spiel and then press 1. Works every time for me. :)
     
    Last edited: Feb 19, 2014
  13. Gruni

    Gruni Very Well-Known Member

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    On a side note... I was updating my logbook the other night to add my new hatchy Albino Darwin. Apart from getting my head around what to do and where to enter stuff I was left with two questions. Can you change info about a specific snake? And can you see online when your license is due to expire?

    Q1 is because when I bought my Mac it wasn't sexed, I've since had it done and found out that it's a female but I can't find a way to change that part of the record.

    Q2 I noticed I could find my license number and all my personal details but I couldn't find the expirey date anywhere... I don't think I'm going blind but then again I was pretty tired when I was doing it all last night.
     
  14. Senator358

    Senator358 Well-Known Member

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    When you go into the e book you can change the sex by going into the 'My species and records tab'.
    This shows a list of the species you have.
    On the right next to the species it has a 'view' tab.
    Click on it to view that particular lodgement.
    Halfway down the page you will see a 'Gender adjustment' tab.
    Click on it and enter the correct sex with a note on why it has changed.

    It doesn't show you when your license expires anywhere in the e book but it tells you on your license.

    - - - Updated - - -

    Yeah license can only be renewed after it expires and it has to be done within 60 days or it's a nightmare.
     
  15. Gruni

    Gruni Very Well-Known Member

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    Cheers, I tried the gender adjusment but thought it sounded like an adjustment for a snake I'd sold.
     
  16. dragonlover1

    dragonlover1 Subscriber Subscriber

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    I finally received a reply from OEH,(I emailed them April 3rd) lucky I wasn't holding my breath.
     
  17. hoppy

    hoppy Suspended Banned

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    Just eat fish and chips for dinner that will surly help
     
  18. WomaBoy

    WomaBoy Well-Known Member

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    Hey. I got my license a few weeks back, but this time in my name not my mums, so its a whole new license. I decided for the paper copy of the license. How long does this take to be delivered? i have since purchased 2 snakes and cant put them in yet.
     
  19. dragonlover1

    dragonlover1 Subscriber Subscriber

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    you should still be able to lodge online
     
  20. Senator358

    Senator358 Well-Known Member

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    You will need to contact the dept by phone or email to set up your eBook account before you can log in.
     
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