I was working the food cabinet one day at my old job back in NZ. The way we used to have it was one on the cabinet, getting out meals, heating (if needed) etc, handing to the customer, repeat, and one on the till taking the orders and payment. The line would stretch out past the cabinet, and I would work my way down it from the first in line to the last in order to have the meals ready and save time. I took one order for a focaccia sandwich and plated it up, ready for the customer, the next thing I know I'm getting harangued by a 'gentleman' several feet behind in the line. "I wanted that sandwich." "I'm sorry sir, but another customer in front of you purchased it. If you like I could make you a fresh one?" "But I wanted that sandwich. I was going to order it." "I'm afraid the lady's already paid and taken it sir. Really, I can make you a fresh one exactly the same; I made that one myself before the lunch hour so I know what went into it." "No. I want the other one!" (he was starting to yell at this stage) "I'll just make you a fresh one. (unspoken: It'll be better anyway, please, just leave me alone you sandwich psycho!)" "NO! I WANTED THE OTHER SANDWICH. GET *****ED!" The sandwich was overpriced and pretty crap anyway... Last I saw of him he was out the door flipping me the finger. Bloody nutjob.