I got a gecko via Fastways 2 weeks ago, they left in the sun on my front door step and didn't even bother to knock, poor thing was sitting in the sun for up to an hour before i went outside and realised it was there, god knows why the idiot didn't knock on the door.
I rang up and yelled at them over it, maybe they decided us herpers aren't worth the hassle anymore lol.
Try Pack 'n Send, they will ship your dead grandma to Germany for the right amount of $$$
One of the members here, mysnakeau, forced the issue with head office some time ago. Since then I've despatched and received reptiles without any problems. It was only a decision by the local AaE rep that created the problem anyway it seems, and he has been given instructions by AaE in Sydney to toe the line...