AAE are like a circus you dont know what to expect or who you will get at the counter.
Trying to contact them by phone is pretty hopeless.
They gave me a rant there about how they would onley except wooden boxes et etc so i turned up with a wooden box and it cost me 147 dollars because of weight,they then informed me that they will except plastic in plastic, god starve the lizards they drive you crazy!
Its the smaller people they really make the money from, i could of flew to the place myself for what i paid.
Meanwhile its the larger operators that get away with the dodgy packing,i reused one large foam box from a commercial adelaide company,they tryed to complain and stop me but i told them i got it through them and ile send it through them.