Sarah,
I know you've been working with Kane on this, and I'd get Kane to ring you today, except he drives a semi-trailer every Tuesday. You can ring him though, as he has a hands-free number in the truck: 0449 528 004. Personally, I think you should wait til tomorrow and let him ring you back. He tried to get you on the phone yesterday, his first day back after receiving your email, but you did not answer. We were both disappointed to hear that you are still having such problems, and continue to invite you to work with us towards a resolution to an obviously very upsetting problem.
In any event, since you do live in the Sydney area, please feel welcome to arrange to come up to ARP (leave the snake behind) and maybe combine a visit to the Park with a chat with both Kane and I about the continued problems and potential solutions. Make sure you work out a date and time first, and bring lots of photos of your caging setup, and loads of temperature data. In the mean time, until you speak to Kane, I highly recommend you keep the snake quiet and and ensure that it is occupying a darkened position (eg hide box) in the enclosure that is a consistent temp of 30-31C [Not as low as 28C, Not as high as 33].
I'll but out of this public discussion, but am confident that you will find a continuing backstop in Kane.
Sincerely,
John Weigel