What don't tell me you actually talked to customer service? Ive been left on the phone waiting for over an hour trying to cancel my service to them. In the end I just had to go to their offices and close the account. Worst phone provider ever!
Well we recently moved and I rang like a wk before we were going to transfer the phone and net etc.....The lady I spoke with whom could hardly understand said yeh it would be done by the time we got to new house....usually took 7-10 days....
Got to new place and phone wasnt on.....I rang the next day and asked why it wasnt on and they said there was no record of me having rung the week before....they practically got up me because they said i hadnt rung.....the guy i spoke to this time like laughed and mocked me on the phone as I was getting angry.....
So they said a tech would be out a week later to connect phone!!!....he came out done his thing....went to use phone after he left and I couldnt dial out......rang soul they said it would be fixed in 2 hrs....
Next day still no phone, rang again they said there was a problem with the phone and a consultant would ring me before end of day to let me know what was going on.....still waiting for that call 3 weeks later.......
Decided soul were hopeless so I rang to disconnect it all and they said I could not disconnect because it had not been transferred over yet and the relocation team were looking into it.....The stupid lady whom I was on the phone to for over an hour on my mobile cut me off twice so I hung up!....
I connected with dodo and the next day I had the phone and net on!!.....
Sent soul a rude email saying I was not paying for connection because the line was not working so I dont think I should pay for something I cant use....A guy left a message on my mobile this morning saying rudely yes you will be paying it because it was working and they said they have tried ringing me all weekend so now I HAVE to ring them back!!.......
I didnt get one single call on my mobile on the weekend!
They are tryin to get $300 off me for the connection!!!!!!
They are just blatant greedy liars!!!!