Hey guys, a while ago I was asking for recommendations on laptop brands/experiences with each (whether good or bad) etc. With my requirements and my budget Dell ended up being the best option, as it was virtually the only company that had decent screen resolutions and a lot of other features I was after (I do a lot of stuff in adobe CS4, and I do everything at a rapid pace; most computers can't keep up/cope)
My laptop before this one was also a Dell, a XPS 1530, cost about $1700ish when I bought it, and within the first week of using it I had to give it to some technicians which then had it for 2wks, and then I still had to keep getting them back. Throughout the first year that I had it, I had the motherboard replaced at least 7 times (lost count), keyboard replaced, RAM replaced, adapter etc. all replaced. basically, I nearly got a new computer. It would have been cheaper for dell to replace my (obiously) faulty computer. After the warranty expired and the battery life was reduced to 20mins on power saver mode, I decided to get another computer.
This time, I purchased a Dell Studio XPS 16, 2.53ghz centrino 2 processor, 4gb ram, 500gb 7200rpm hard drive etc etc... cost me $1908, ordered in late August this year (so would be nearly 3mnths old). Since I've had it, the touchpad has been faulty, and has gotten worse (This is the problem I had within the first week with my old Dell, and throughout the entire time I had it) since. It often doesn't work, and it CONSTANTLY re-selects, so say for example I want to click and drag to select a part of an image or text etc, it will keep clicking (even though I'm still holding the button down) continuously, so obviously its virtually impossible to select anything. Another problem that started occasionally when I'd had it for about a month was a problem with the adapter; the computer pops up with a message saying the adapter cannot be recognised- performance will be reduced and the battery will not charge. NOW it is doing it virtually every single time I plug the computer in, and it won't charge. Some keys on the keyboard seem to be faulty and don't always work (I study on my computer and type hundreds of pages of notes, so this really ****** me off)
Sorry for the long post, but should I just ring Dell and ask for an entire new computer? Prior to purchasing the computer, I rang Dell and mentioned my previous laptop was a piece of **** and the guy assured me the new models have had those problems fixed (didn't believe him, but still). this computer seems to be having virtually IDENTICAL problems to my first. I specifically said I need a RELIABLE computer as I use it for all of my university work (in lectures, for assignments, studying) as well as graphic editing/designing type work. I have not yet contacted them because I've been so bogged down by uni work and cannot afford to have a tech come out, replace the damn motherboard (this seems to be Dells solution to everything) and the computer to completely die (this happened with my first computer, hence why I lost it for two weeks, they couldn't get it to boot up/turn on again) If this computer dies, I'm literally stuffed, hence why I haven't contacted them yet.
So if this happened to you, what would you do? demand a refund, demand a new computer, or just get them to send a technician out to 'fix' the computer again? Just before the warranty expired on my last computer and I had a tech come out to -guess what- replace my motherboard and RAM, he said I should have just demanded a new computer from word go....
My laptop before this one was also a Dell, a XPS 1530, cost about $1700ish when I bought it, and within the first week of using it I had to give it to some technicians which then had it for 2wks, and then I still had to keep getting them back. Throughout the first year that I had it, I had the motherboard replaced at least 7 times (lost count), keyboard replaced, RAM replaced, adapter etc. all replaced. basically, I nearly got a new computer. It would have been cheaper for dell to replace my (obiously) faulty computer. After the warranty expired and the battery life was reduced to 20mins on power saver mode, I decided to get another computer.
This time, I purchased a Dell Studio XPS 16, 2.53ghz centrino 2 processor, 4gb ram, 500gb 7200rpm hard drive etc etc... cost me $1908, ordered in late August this year (so would be nearly 3mnths old). Since I've had it, the touchpad has been faulty, and has gotten worse (This is the problem I had within the first week with my old Dell, and throughout the entire time I had it) since. It often doesn't work, and it CONSTANTLY re-selects, so say for example I want to click and drag to select a part of an image or text etc, it will keep clicking (even though I'm still holding the button down) continuously, so obviously its virtually impossible to select anything. Another problem that started occasionally when I'd had it for about a month was a problem with the adapter; the computer pops up with a message saying the adapter cannot be recognised- performance will be reduced and the battery will not charge. NOW it is doing it virtually every single time I plug the computer in, and it won't charge. Some keys on the keyboard seem to be faulty and don't always work (I study on my computer and type hundreds of pages of notes, so this really ****** me off)
Sorry for the long post, but should I just ring Dell and ask for an entire new computer? Prior to purchasing the computer, I rang Dell and mentioned my previous laptop was a piece of **** and the guy assured me the new models have had those problems fixed (didn't believe him, but still). this computer seems to be having virtually IDENTICAL problems to my first. I specifically said I need a RELIABLE computer as I use it for all of my university work (in lectures, for assignments, studying) as well as graphic editing/designing type work. I have not yet contacted them because I've been so bogged down by uni work and cannot afford to have a tech come out, replace the damn motherboard (this seems to be Dells solution to everything) and the computer to completely die (this happened with my first computer, hence why I lost it for two weeks, they couldn't get it to boot up/turn on again) If this computer dies, I'm literally stuffed, hence why I haven't contacted them yet.
So if this happened to you, what would you do? demand a refund, demand a new computer, or just get them to send a technician out to 'fix' the computer again? Just before the warranty expired on my last computer and I had a tech come out to -guess what- replace my motherboard and RAM, he said I should have just demanded a new computer from word go....
Last edited:
