Ive never ordered from there but im in the same situation at the moment with 'the reptile shop', i have odered at this shop before with no problems until now, i ordered a couple of things from there about 3 weeks ago, i gave them a call and they said they'll follow it up, i still havnt heard anything so im gonna give them another call. Maybe u werent there when the courier delivered and they never said anything or left a note in the mail box, thats what im thinkin happened to me.
same thing happened to me with him , his customer service is absolutely shocking , i waited over 6 weeks to hear back from him despite sending him numerous msgs over that time ,then after i told him i was going to the department of fair trades he decided to contact me that day
so basically if you want him to do something it would seem you have to get firm with him as i tried the nice approach and it didnt work
just read albinos post , i doubt very much that this guy has sent out anything and just hasnt bothered getting back to you with a reason because as i said his customer service is shocking , i dealt with him once before the bad incident and that time he took around 4 weeks to get the order out and it was the same thing , i got no reply for weeks , i think this guy is just genuinely slack
i would however recommend amazing amazon , every time i have dealt with them their service has been great and orders are sent as soon as possible , a great way to run a business and i will continue to use them for all my equipment so long as the service remains the same
What did they say when you called and asked about the delay?
Herp shop people, the Herp shop.
Just wondering if anyone has ever ordered from the reptile factory..,
Herp shop people, the Herp shop.
same thing happened to me with him , his customer service is absolutely shocking , i waited over 6 weeks to hear back from him despite sending him numerous msgs over that time ,then after i told him i was going to the department of fair trades he decided to contact me that day
so basically if you want him to do something it would seem you have to get firm with him as i tried the nice approach and it didnt work
just read albinos post , i doubt very much that this guy has sent out anything and just hasnt bothered getting back to you with a reason because as i said his customer service is shocking , i dealt with him once before the bad incident and that time he took around 4 weeks to get the order out and it was the same thing , i got no reply for weeks , i think this guy is just genuinely slack
i would however recommend amazing amazon , every time i have dealt with them their service has been great and orders are sent as soon as possible , a great way to run a business and i will continue to use them for all my equipment so long as the service remains the same
Hero shop!
LOL. Don't get us started on that again.
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