Sharon, the owner is just tooooo good for her own boots. I have many bad experiances, one was I went in to buy a heap of stuff and 1 of the things I wanted was an ordinary fluoro tube, anyway it was for my carpets.She proceeded to argue the fact that I was wasting my money by NOT buying an expensive u.v tube. I tiold her it was for a carpet and they don't need it like Diamonds, and it was so I could see my snake and the light is screwed to the top of the cage and the snake curls up around the outside for the warmth, but she knew better and the flouro doesn't put of ANY heat and I would need a heat mat and thermostat and rah,rah,rah. Anyway the place is also run by 15 year old school kids that really should be at school.Tooooo many bad experiances there and she is to condasending.Oh and I got mites from her baby chickens she sells too. That was about a year ago.